nana4d collects only the personal data strictly necessary to operate your account, process payments in MYR, verify your identity (KYC), and comply with applicable legal obligations. We do not collect data speculatively or without a defined purpose.
All personal data is stored on encrypted servers with access controls restricted to authorised personnel on a need-to-know basis. Data transmitted between your device and our Platform is protected by 256-bit SSL encryption at all times.
We share personal data with third parties only where strictly necessary — for example, with payment processors like DuitNow, FPX, and Touch 'n Go eWallet to complete your transactions, or with identity verification providers for KYC compliance.
Our Platform uses cookies for session management, fraud prevention, and performance analytics. We do not use third-party advertising cookies. You can manage your cookie preferences at any time through your browser settings.
You have the right to access, correct, and in certain circumstances request the deletion of your personal data held by nana4d. Requests can be submitted to our support team and will be actioned within 30 calendar days.
nana4d retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and anti-money-laundering record-keeping obligations. Account data is typically retained for a minimum of five years post-closure.
This Privacy Policy ("Policy") sets out the practices of nana4d ("nana4d", "the Platform", "we", "us", "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to Players, registered users, and visitors to the nana4d website at nana4d.lat ("the Site").
nana4d is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account, making use of the Platform, or continuing to browse the Site, you acknowledge that you have read and understood this Policy and consent to the practices described herein.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and any other document on the Site, this Policy shall prevail with respect to matters of personal data and privacy.
Scope: This Policy applies to all personal data collected through the nana4d website, mobile-optimised interface, customer support communications (Live Chat, WhatsApp, and Email), and any promotional activities conducted by nana4d. It does not cover data practices of third-party websites that may be linked to or from the Site.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
nana4d collects personal data through several channels and in several categories. The table below provides an overview of the categories of data collected and their primary purpose:
| Data Category | Examples | Status |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, Malaysian NRIC / MyKad number, passport number | Required |
| Contact Data | Email address, WhatsApp number, residential address (city, postcode) | Required |
| Financial Data | Bank account name and number (for withdrawal processing), e-wallet identifier (Touch 'n Go, Boost, GrabPay), transaction history within nana4d | Required |
| KYC Documents | Scanned or photographed MyKad, Driver's Licence, Passport, proof-of-address utility bill, selfie with ID | Required |
| Technical Data | IP address, browser type and version, device type, operating system, session duration, pages visited | Required |
| Gameplay Data | Wager history, game selections, bet amounts, bonus usage, win/loss records | Required |
| Communications Data | Live chat transcripts, support email correspondence, WhatsApp messages to our support team | Required |
| Marketing Preferences | Opt-in or opt-out status for promotional emails, preferred communication language (English, Bahasa Melayu, Chinese) | Optional |
The majority of personal data we hold is provided directly by you during account registration, KYC verification, deposit and withdrawal requests, and your communications with our support team. You are not obligated to provide data beyond what is required for the basic operation of your Account, though certain services (such as withdrawals above threshold limits) will not be available until KYC verification is complete.
When you access the Platform, certain Technical Data is collected automatically via server logs, cookies, and browser APIs. This includes your IP address, approximate geolocation (derived from IP, not GPS), browser fingerprint, and session activity. This data is used for fraud detection, platform security, and performance monitoring — not for advertising.
nana4d processes Personal Data on the following legal bases:
nana4d uses Personal Data for the following specific purposes:
No Profiling for Advertising: nana4d does not sell your Personal Data to, or share it with, third-party advertising networks for the purpose of serving you targeted advertisements on external platforms. Your gameplay data and browsing behaviour on our Platform is used solely to operate and improve our own services.
nana4d does not sell, rent, or trade Personal Data. We share Personal Data only in the specific circumstances described below:
To process deposits and withdrawals, we share relevant financial and identity data with our payment processing partners, including operators of DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and major Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong). Such sharing is limited to data strictly necessary to complete the transaction.
To fulfil KYC obligations, we may engage third-party identity verification service providers. These providers process your submitted identity documents and selfie photographs solely for the purpose of verifying your identity and are contractually bound to maintain the confidentiality and security of the data.
Licensed international game studios whose products are hosted on the Platform may receive anonymised or pseudonymised technical data (e.g., session data, RNG audit logs) necessary for the operation of their games. These studios are not provided with your full identity or financial details.
nana4d may disclose Personal Data to relevant regulatory, law enforcement, or governmental authorities where required by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. We will notify affected Players of such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of nana4d's assets, Player data may be transferred to the acquiring entity, subject to equivalent privacy protections. Affected Players will be notified in advance of any such transfer.
nana4d uses cookies and similar tracking technologies to operate, secure, and improve the Platform. A cookie is a small text file placed on your device by the Site's server. Cookies cannot execute programmes or deliver viruses.
nana4d does not use advertising or cross-site tracking cookies. You can manage cookie settings through your browser's privacy settings. Note that disabling strictly necessary cookies may impair Platform functionality.
nana4d retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, regulatory, or operational requirements. The following retention periods serve as general guidelines:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any individual Player.
nana4d implements a multi-layered security framework designed to protect Personal Data against unauthorised access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:
Your Responsibility: While nana4d employs robust technical and organisational security measures, no method of electronic transmission or storage is entirely immune from risk. You are responsible for maintaining the confidentiality of your account password and for notifying our support team immediately if you suspect your account has been compromised. nana4d will never contact you by email or phone to request your password.
Subject to applicable data protection principles, all Players have the following rights with respect to their Personal Data held by nana4d. To exercise any of these rights, please contact our support team via Live Chat, WhatsApp, or email at [email protected]. All requests will be acknowledged within five (5) business days and resolved within thirty (30) calendar days.
Request a copy of the Personal Data we hold about you and information about how it is being processed.
Request correction of any inaccurate or incomplete Personal Data held in your account record.
Request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Request that we restrict the processing of your Personal Data while a dispute or accuracy query is being investigated.
Request a structured, machine-readable export of Personal Data you have provided to us, where processing is based on your consent or a contract.
Object to processing of your Personal Data where we rely on legitimate interests as the legal basis, or to opt out of marketing communications at any time.
The nana4d Platform is strictly accessible to individuals aged 21 years and above. We do not knowingly collect Personal Data from any individual under the age of 21. Age verification is an integral component of our KYC process — all Players must submit valid government-issued identity documentation confirming their date of birth before their account is fully activated.
If nana4d becomes aware or has reasonable grounds to suspect that a registered Player is under the age of 21, we will:
If you are a parent or guardian and believe that your child has registered an Account on nana4d, please contact our support team immediately at [email protected].
As an online platform serving Malaysian users, nana4d's primary data processing infrastructure is operated to serve the Southeast Asian market. Certain Personal Data may be transferred to and processed by our third-party service providers — including game studios, identity verification providers, and payment processing partners — who may be located in jurisdictions outside Malaysia.
Where such cross-border transfers are necessary, nana4d ensures that appropriate safeguards are in place to protect the transferred Personal Data to a standard equivalent to that provided under this Policy. These safeguards may include contractual data processing agreements, standard contractual clauses, or reliance on the recipient jurisdiction's adequacy status.
By registering an Account on the Platform, you acknowledge that your Personal Data may be transferred and processed in other countries for the purposes described in this Policy.
nana4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The "Last updated" date at the top of this page will be revised accordingly each time a material change is made.
Where changes are material — for example, a change in the categories of data we collect, the purposes for which we process data, or the third parties with whom we share data — we will provide advance notice to registered Players via email or in-platform notification at least fourteen (14) days before the change takes effect.
Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree to the amended Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your Personal Data by nana4d, please contact our Data Protection team through any of the following channels:
For formal written requests relating to your data subject rights (access, correction, erasure, portability, or objection), please email our team with the subject line "Privacy Request — [Your Request Type]". We will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) calendar days.
Our support team operates around the clock and is available to assist in English, Bahasa Melayu, and Chinese. Average live chat response time is 3–5 minutes.
For information about responsible gambling tools and resources, please visit our Responsible Gambling page. For the full terms governing your use of the Platform, please refer to our Terms & Conditions.
Questions about how nana4d handles your personal data? Our support team is available 24/7 in English, Bahasa Melayu, and Chinese — happy to help with any privacy-related queries.